Policies
Refund Policy
This policy explains when refunds are given and how they are processed. It works alongside our Cancellation Policy and does not affect your statutory rights.
Last updated:
When you will receive a refund
- You cancel with at least 24 hours' notice (or choose credit instead).
- We cancel a class or session and you prefer a refund to an alternative.
- A technical problem on our side prevents your class or session from going ahead.
- You exercise a legal right to cancel, as explained in our Cancellation Policy.
- The service was not provided with reasonable care and skill, in line with your consumer rights.
When refunds are not usually given
- Cancellations with less than 24 hours' notice.
- Classes or sessions you miss without cancelling.
- Problems with your own internet connection or device.
- Removal from a class because of abusive or disruptive behaviour.
We will always consider exceptional circumstances - please get in touch.
Class passes and programmes
Within 14 days of purchase you can withdraw from a class pass or programme (see your right of withdrawal); classes or sessions already taken are charged at the single-class or single-session price. After that, unused classes on a pass are not refunded, but a pass can be extended once by 4 weeks. If we cannot deliver a programme, you receive a refund for the sessions not yet delivered.
How refunds are processed
Refunds are made to the original payment method within 14 days of being agreed. Your bank may take a few extra days to show the money in your account.
How to ask for a refund
Contact us at info@homeyogastudio.world or through our contact form with your booking reference and the reason for your request.